Terms and Conditions

Hola Everyone´s terms and conditions apply to all of our immersion programs. 

Our Terms and Conditions

By submitting your application to join Hola Everyone, you (the “Participant”) accept these terms and conditions and enter into a legal agreement with Hola Everyone Spanish Academy (CA) Ltd (“Hola Everyone”, “we”, “us”, “our”), registered number BC1445364.  

Hours and Flexibility

  1. You and we are expected to show reasonable flexibility in arranging your hours of work, within the limitations set out in number 2.
  2. When you join a Hola Everyone immersion program you may be expected to study, volunteer or work the normal school or office hours of Mexico, although exact hours will vary between specific projects. 

Accommodations and Food

  1. Hola Everyone is responsible for providing your accommodation and food for the period of your program. Most of the meals are provided by the host families, they make their best to accommodate your dietary restrictions. 
  2. You should not invite guests (either local or foreign) to stay overnight at your accommodation without prior approval from your host family.

Insurance

  1. Prior to embarking on your program in Mexico, it is mandatory to secure comprehensive travel and medical insurance that extends throughout the entirety of your stay. This travel insurance policy must encompass essential elements such as emergency medical coverage, repatriation, personal accident protection, personal liability, and coverage for loss of baggage.

We strongly advise considering the purchase of supplementary insurance options, which may include conditional coverage for trip cancellation, medical expenses, and trip disruption. This additional coverage is highly recommended to ensure your peace of mind and safeguard against unforeseen circumstances.

Amendments, Cancellations and Curtailment and Late Payment

Program Cancellation by You

  1. Registration will require a $200 deposit

If you decide you need to change your travel dates, no problem. Your deposit is 100% transferrable!

  1. Cancellations are subject to the Hola Everyone Cancellation Policy. 
  2. Once your application has been received and accepted, cancellation by you may results in a penalty, as follows: 
  • If you decide to cancel within three months of the start of the program date and choose not to participate in another program, the deposit will be retained.
  • In the event of a cancellation with less than a two-month notice, and if you choose not to enroll in an alternative program, a 10% retention fee of the total program cost will apply.
  • Should you choose to cancel your enrollment within less than one month and decide not to participate in another program, a 30% retention fee of the total program cost will apply.
  1. Cancellation by Hola Everyone.

In the event of a cancellation by Hola Everyone due to a force majeure event, including but not limited to Acts of God, adverse weather conditions, war, terrorism, pandemics (including COVID), government actions, or other similar circumstances beyond Hola Everyone’s reasonable control, participants will receive a credit. If the cancellation occurs before the program’s start date, a full credit will be issued. If the cancellation takes place after the program has commenced, a partial credit will be provided in the form of a Hola Everyone Voucher. This credit can be redeemed towards future Hola Everyone experiences.

Please email us at info@holaeveryone.com should you have any questions.

  1. Amendments or cancellations may be notified to the Canada office by telephone but they must be confirmed in writing. The date of the telephone call will only apply if we receive written confirmation within two working days.
  2. A “month” in all matters to do with Hola Everyone is defined as a calendar month.

Exceptions are entirely at the discretion of Hola Everyone and must be agreed in writing at the time when any postponement or cancellation is made.

  1. Payment of all fees owed to Hola Everyone is required three months prior to the program’s commencement. The term “start of the program” refers to the dates initially specified in your application or any mutually agreed-upon alternative dates subsequently confirmed in writing between you and Hola Everyone. Exceptions to this payment schedule apply to pre-approved late changes or additions and instances where your application is accepted within three months of the program start date, in which case full payment becomes immediately due.

Responsibility and other matters

  1. Please be aware that your reservation is accepted with the understanding that you participate in the program at your own discretion and assume any associated risks. We are unable to take responsibility for the actions or oversights of individuals or entities not under our direct control, including airline employees, travel agencies, transportation providers, and others. Furthermore, we cannot be held liable for any losses or expenses incurred due to events such as war, riots, strikes, terrorist activities, natural disasters, or the financial difficulties (or similar) of unrelated third parties.

Hola Everyone shall not be held accountable for any injuries, damages, losses, accidents, delays, or other irregularities resulting from the malfunction of any vehicle or equipment, except for our own, or the negligence or non-performance of any third-party companies or individuals engaged in delivering the services, except for our own staff. Your participation in the program implies your acknowledgment and acceptance of these conditions

  1. Certain lessons, excursions, hikes, and various cultural activities are facilitated by independent third-party providers. It’s important to understand that while Hola Everyone assists in coordinating reservations for these activities on your behalf, we do not serve as official agents or representatives for these third parties. Consequently, Hola Everyone cannot assume responsibility for the actions or services provided by these third-party entities.
  2. Please be aware that while we provide all necessary support in facilitating the visa (if needed), visa renewal these arrangements are ultimately agreements between individuals and the respective government authorities and fall outside our direct control.
  3. Please note that Hola Everyone retains the discretion to modify the agreed-upon itinerary whenever they believe it is necessary for the comfort, convenience, or safety of the participants or when conditions require such adjustments. Furthermore, Hola Everyone reserves the right to cancel any announced program without imposing any penalties.
  4. Please be aware that Hola Everyone retains the authority to decline any individual as a participant or to request the withdrawal of any participant at any point. This decision will be made by the designated Hola Everyone staff member, with the primary consideration being the well-being, safety, and overall welfare of both the program and the individual participant. In such circumstances, Hola Everyone assumes no liability for any airline cancellation fees resulting from the purchase of non-refundable tickets or any other expenses that may arise.
  5. Periodically, we provide promotions and discounts. Please note that discounts cannot be combined with any other ongoing sales discounts or promotional offers and hold no cash redemption value.
  6. Dates, schedules, program specifics, and costs are provided in good faith, relying on the information available and applicable at the time of disclosure. However, please be aware that they are subject to potential modifications and revisions in response to changing circumstances. In situations where Hola Everyone is unable to arrange a placement matching your initial request, we will offer an alternative placement and refund any disparity between the payment made for the original project placement and the cost associated with the alternative placement. 
  7. Governing Law and Jurisdiction – The contract between us shall be governed by Canadian Law. Any dispute arising out of or related to the contract shall be exclusively subject to the jurisdiction of the courts in British Columbia.

23 April 2023

CONTACTING US

If you have any questions about this Policy, please contact us at hola@holaeveryone.com

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